Refund policy

We do not cover the return postage cost of items bought online. We advise that when returning items to us that you use a secure form of delivery as we cannot be held responsible for items lost in transit. Once we receive the parcel we will inspect the item(s) to ensure that they are unworn and fit for resale. We will contact you to inform you that the items have arrived and that your account will be credited or an alternative items will be sent to you provided the goods returned are not deemed to be damaged, worn or tampered with. It is our policy to return goods to the purchaser should we suspect that the product has been used or worn. This does not affect your statutory rights.

Our postal address is: Tots Paradise, Blackhall Street, Mullingar, Westmeath, N91 D524, Ireland. 

Returns in store

You can return goods bought online to shop at Blackhall Street, Mullingar. If you return your purchase in store, we will inspect the item(s) to ensure that they are fit for resale. Provided they are not deemed to have been used or worn we will then inform you that we will credit your account through our online system or facilitate an exchange. We do not process refunds in store.

Exchanges

We are happy to exchange a product for a different size or a different product, if available, pending the product purchased being returned is unworn and fit for resale.

In store purchases Returns Policy

With regard to in store purchases, we do not offer refunds on unwanted goods. This does not affect your statutory rights.

Gift Vouchers